FAQs

We serve customers throughout the Greater Toronto Area (GTA) and its neighboring communities. To find out if we can deliver to your address, simply use our easy-to-access delivery checker tool located at the top of our website.

Our delivery service operates from Monday to Saturday, between 11 am and 6 pm. While we strive to deliver your order within this time frame, please note that external factors such as traffic and weather may impact delivery times. During peak periods, deliveries may occasionally extend beyond your requested window. If you require delivery in the early morning, we recommend scheduling it for the previous day and refrigerating the products upon receipt.

During checkout, we gather all necessary contact details to ensure a seamless delivery process. If our driver arrives and no one is available to receive the order, they will try to contact the designated person using the provided information. If they are unsuccessful, they will reach out to one of our representatives for further assistance. If we are still unable to make contact, the delivery will be left in a secure location outside the specified address. Please note that The Corktown Cook is not liable for items left unattended. This same policy applies to gift deliveries as well.

Absolutely! For deliveries between 9 am and 11 am, please contact via email, phone or text to arrange.. Be sure to specify your preferred delivery time within this window in the notes section before completing your purchase. This ensures your order is promptly dispatched from our kitchen to your doorstep. For deliveries earlier than 9 am, please contact us via email at info@thecorktowncook.com.

Yes, it's important that either you or the recipient is present to receive the delivery. If you are sending a gift, please ensure the recipient is aware that a food package will be arriving. This helps to ensure that the delivery is received promptly and the food items remain in the best condition. If no one is available, consider providing an alternate address where someone can accept the delivery on your behalf.

We provide curbside pick-up during one-hour windows from 12 PM to 6 PM, Monday through Saturday. Our pick-up location is at 1216-32 Trolley Crescent, Toronto, Ontario M5A 0E8.

To ensure a smooth pick-up experience, please arrive within your scheduled pick-up window. If you can't pick up your order during the designated time or if you anticipate being late, contact us as soon as possible to inform us of your new arrival time. This helps us efficiently manage your order and ensure that your items are ready and waiting for you.

When you arrive at our address, just call or text us at 647-965-8258, and a member of our team will meet you with your order. If you’re running late, let us know so we can adjust accordingly.

We accept orders up to 24 hours before your desired delivery date. For next-day delivery, make sure to place your order by 6 PM the day before. You can easily order through our website, or if you prefer, you can email or call us. Please note that orders placed within 24 hours of delivery are non-refundable.

Standard Orders:
For standard orders, you can request a refund up to 48 hours before the scheduled delivery or pick-up date. Cancellations made after the 48-hour window may be eligible for a store credit, determined on a case-by-case basis.
Custom Orders:
For custom orders, including those involving allergy considerations or substitutions, we require a notice of 5 days before the delivery or pick-up date for eligibility for a partial refund. The amount of the refund will depend on the specifics of the order.
Large Orders:
For orders totaling over $1,500, cancellations must be made at least 5 days in advance to qualify for a refund.
Please contact us if you need to request a cancellation or refund, or if you have any questions about our policies. We're here to help ensure your satisfaction.

Absolutely! We can adjust our offerings to meet various dietary needs, including vegetarian, vegan, gluten-free, pork-free, and nut-free options. If you have other dietary restrictions, just reach out to us, and we’ll see how we can help.

Keep in mind that while we do our best to accommodate dietary needs, our kitchen does handle a variety of ingredients. So, we can’t guarantee that our products are completely allergen-free. If you have food allergies, please consider this before placing an order.

Yes, absolutely! We take pride in catering to a variety of dietary needs including gluten-free, nut-free, vegetarian, and pork-free options.
To tailor your charcuterie selections to specific dietary restrictions, please select your preferred options directly on the product page when placing your order.
If you have multiple dietary restrictions or have needs not specifically listed on our product page, please reach out to us directly. We aim to respond to all inquiries within 24 hours to assist you.
Please be aware that while we strive to meet your dietary needs, our kitchen is not an allergen-free environment. We cannot guarantee that our products are completely free from all allergens, and we recommend that individuals with severe allergies exercise caution.

For the best taste and quality, we recommend enjoying our products within 4-5 hours of receiving them. However, if you need to store them, they can be kept in the refrigerator for up to 24 hours. To store, please tightly cover the box or platter with plastic wrap and tin foil. Be sure to remove any crackers or bread before refrigerating to maintain their crispness.

Yes, absolutely you can keep the boards.

To ensure we can accommodate your needs and provide the best possible experience, we require at least two weeks' notice to book a grazing table. Please note that depending on our current bookings and availability, this notice period may need to be extended. We recommend contacting us as early as possible to secure your desired date.

Yes, a non-refundable deposit of 50% is required to secure your event date. After confirming the details of your event, we will send you an invoice via Stripe, which can be conveniently paid online using any major credit card.
One week before your event, we will reach out to finalize the details and provide you with an invoice for the remaining balance. This ensures everything is set for a seamless event experience.

Yes, we require either a minimum of 35 guests or a minimum spend of $1,200 plus HST for each event.

On the day of your event, our skilled grazing stylists will arrive on-site 1-2 hours before the event starts to begin setting up. The time required for set-up will vary depending on the complexity of the tablescape style and the number of guests.

On the day of your event, our skilled grazing stylists will arrive on-site 1-2 hours before the event starts to begin setting up. The time required for set-up will vary depending on the complexity of the tablescape style and the number of guests.

What are the host's responsibilities for take down and clean up?
The host is responsible for the take down and clean up after the event. We ask that you ensure the area is cleared and cleaned according to the guidelines we provide.

For our Layered Tablescapes, any grazing decor borrowed must be wiped clean to avoid damage and prepared for pick-up on a pre-arranged date, which will be within 1-3 days following your event. To secure this, a $125 refundable damage deposit is required. This deposit will be returned to you once all items have been properly accounted for and returned in good condition.

We provide grazing table services throughout the Greater Toronto Area (GTA) and surrounding areas within 50 kilometers of Toronto. If your event location is further away from Toronto, please feel free to reach out to us via email to discuss the possibility of accommodating your request. We are happy to explore options to assist you.

Our new weekly menu is unveiled each Wednesday by 3:00 PM, offering fresh and exciting options for your upcoming meal deliveries.

Please place your orders and complete the payment by 8:00 AM on Sunday morning to ensure your meals are scheduled for the upcoming delivery cycle.

All meals are scheduled for delivery by 6:00 PM on Tuesdays, ensuring you have fresh and delicious options ready for your week.

We accept several payment options for your convenience, including credit cards, e-transfers, and cash.

We deliver to the entire Toronto area and the Greater Toronto Area (GTA).

Within the city limits of Toronto, our delivery rates range from $10 to $25. For deliveries to locations within the Greater Toronto Area (GTA), the rates may differ. To obtain an accurate delivery quote, please get in touch with us directly.

No we do not provide a pickup option.

Yes, we require a minimum order of $85 for delivery services.

We handle meal substitutions on an individual basis. If you wish to make a substitution, please get in touch with us via email or phone to discuss your request, and we will do our best to accommodate you.

We are able to accommodate certain dietary requirements on a case-by-case basis. To discuss specific needs, please contact us directly by phone. It's important to note that while we make every effort to cater to various dietary preferences, our kitchen is not free from allergens. Therefore, we cannot ensure that our products are entirely free from all allergens. We advise individuals with severe allergies to consider this when placing an order.