FAQs

DELIVERY

What Areas Do You Serve?

We serve customers throughout the Greater Toronto Area (GTA) and its neighboring communities. To find out if we can deliver to your address, simply use our easy-to-access delivery checker tool located at the top of our website.

Our delivery service operates from Monday to Saturday, between 11 am and 6 pm. While we strive to deliver your order within this time frame, please note that external factors such as traffic and weather may impact delivery times. During peak periods, deliveries may occasionally extend beyond your requested window. If you require delivery in the early morning, we recommend scheduling it for the previous day and refrigerating the products upon receipt.

During checkout, we gather all necessary contact details to ensure a seamless delivery process. If our driver arrives and no one is available to receive the order, they will try to contact the designated person using the provided information. If they are unsuccessful, they will reach out to one of our representatives for further assistance. If we are still unable to make contact, the delivery will be left in a secure location outside the specified address. Please note that The Corktown Cook is not liable for items left unattended. This same policy applies to gift deliveries as well.

Absolutely! For deliveries between 9 am and 11 am, please contact via email, phone or text to arrange.. Be sure to specify your preferred delivery time within this window in the notes section before completing your purchase. This ensures your order is promptly dispatched from our kitchen to your doorstep. For deliveries earlier than 9 am, please contact us via email at info@thecorktowncook.com.

Yes, it's important that either you or the recipient is present to receive the delivery. If you are sending a gift, please ensure the recipient is aware that a food package will be arriving. This helps to ensure that the delivery is received promptly and the food items remain in the best condition. If no one is available, consider providing an alternate address where someone can accept the delivery on your behalf.

When you arrive at our address, just call or text us at 647-965-8258, and a member of our team will meet you with your order. If you’re running late, let us know so we can adjust accordingly.

Refunds and Cancellation Policy

Standard Orders:
For standard orders, you can request a refund up to 48 hours before the scheduled delivery or pick-up date. Cancellations made after the 48-hour window may be eligible for a store credit, determined on a case-by-case basis.
Custom Orders:
For custom orders, including those involving allergy considerations or substitutions, we require a notice of 5 days before the delivery or pick-up date for eligibility for a partial refund. The amount of the refund will depend on the specifics of the order.
Large Orders:
For orders totaling over $1,500, cancellations must be made at least 5 days in advance to qualify for a refund.
Please contact us if you need to request a cancellation or refund, or if you have any questions about our policies. We're here to help ensure your satisfaction.

Dietary Restrictions

Absolutely! We can adjust our offerings to meet various dietary needs, including vegetarian, vegan, gluten-free, pork-free, and nut-free options. If you have other dietary restrictions, just reach out to us, and we’ll see how we can help.

Keep in mind that while we do our best to accommodate dietary needs, our kitchen does handle a variety of ingredients. So, we can’t guarantee that our products are completely allergen-free. If you have food allergies, please consider this before placing an order.

Dietary Accommodations

Yes, absolutely! We take pride in catering to a variety of dietary needs including gluten-free, nut-free, vegetarian, and pork-free options.
To tailor your charcuterie selections to specific dietary restrictions, please select your preferred options directly on the product page when placing your order.
If you have multiple dietary restrictions or have needs not specifically listed on our product page, please reach out to us directly. We aim to respond to all inquiries within 24 hours to assist you.
Please be aware that while we strive to meet your dietary needs, our kitchen is not an allergen-free environment. We cannot guarantee that our products are completely free from all allergens, and we recommend that individuals with severe allergies exercise caution.

Storage Recommendations

For the best taste and quality, we recommend enjoying our products within 4-5 hours of receiving them. However, if you need to store them, they can be kept in the refrigerator for up to 24 hours. To store, please tightly cover the box or platter with plastic wrap and tin foil. Be sure to remove any crackers or bread before refrigerating to maintain their crispness.

Yes, absolutely you can keep the boards.